Orders
Do I need an account to order? No. You can check out as a guest. Your order number and email are enough to look up your order later.
Can I change my order after placing it? If it has not been dispatched, yes — email us with your order number. Once a tracking number exists, we cannot intercept a parcel.
Payment
Which payment methods do you accept? Major credit and debit cards (Visa, Mastercard, American Express) and PayPal. Card payments are handled by Stripe.
Is my card safe? We never see your card number. It is entered on Stripe's own secure page and never touches our servers.
Which currency am I charged in? All prices are in US dollars. Your bank may apply its own conversion rate if your card is in another currency.
Delivery
When will my order arrive? Dispatch within 1–2 business days; delivery is typically 4–12 business days depending on destination. Full table on the Shipping page.
Do you ship to my country? Almost everywhere. If checkout rejects your address, email us and we will arrange it manually.
Will I pay customs duty? Possibly, depending on your country's threshold. That charge comes from your local customs authority, not from us.
Products
Are the photographs accurate? We photograph the actual product, but screens vary and natural materials vary between batches. If the colour is critical, ask us for a photo of current stock before ordering.
Do you offer spare parts? For many items, yes. Tell us the product and which part you need.
Returns
What is the return window? 30 days from delivery for unused items in original packaging.
Who pays return shipping? You do, unless the item arrived damaged or was sent in error.